Governance
Establishing Transparent and Accountable Structures
We uphold transparency and accountability at every level of our organisation. Our Objectives and Key Results (OKR) framework aligns teams around shared goals, driving focus and cohesion. Quarterly performance reflections allow us to assess progress, promote learning, and drive continuous improvement. To further foster a high-performance culture, we actively promote a growth mindset and our THRIVE values underpin all that we do. To reward high performance and ensure alignment with company goals, we’ve implemented a leadership bonus scheme that incentivises both short-term achievement and long-term success.
Upholding Ethical Conduct
and Ensuring Legal Compliance
Ethical conduct underpins all our business operations. We enforce a consistent, transparent approach to compliance with applicable laws and regulations.
We provide equitable terms of employment and ensure all employees have access to clearly defined policies and procedures. This strong ethical foundation helps us maintain fairness and integrity across every facet of the organisation. This is further complemented by our Whistleblowing Policy, which reinforces our values by encouraging employees to raise any concerns in a safe, confidential, and retaliation-free environment — strengthening our culture of openness and integrity.
Strengthening Risk Management
and Internal Controls
Our approach to risk management and internal controls is fundamental to sustainable growth. We’ve designed transparent policies that promote fairness and equal opportunity. Company policies on data protection measures, information security controls, and anti-corruption & bribery are developed and communicated to ensure compliance with ESG regulatory requirements. These policies are designed to safeguard privacy, enhance cybersecurity, and prevent unethical practices within the organisation.
To improve operational efficiency, we are enhancing our expense approval system, giving managers greater visibility and streamlining workflows. Our ISO 9001 certification highlights our commitment to quality and adherence to global best practices. Across all business units, we adopt a metrics-driven approach to consistently measure and improve performance. This includes our application of a skills matrix to identify competency gaps and align talent development with future business needs. Our quarterly performance reflections allow us to assess progress, promote learning, and drive continuous improvement.
Fostering Shareholder Engagement
and Transparent Communication
Engaging with shareholders is central to our governance framework. We conduct regular Extended Leadership Team and Executive Board meetings to encourage open communication and ensure leaders are accountable for decisions and outcomes.
We believe that clear and consistent communication is the foundation of strong governance. Our feedback and engagement platform enables two-way communication, supporting a culture of transparency and continuous improvement.
Our quarterly town halls and regular people leader calls further reinforce this commitment by ensuring timely updates, encouraging open dialogue, and providing clarity across all organisational levels.
Additionally, our Annual Remuneration Committee plays a strategic role in evaluating bonus structures and aligning them with long-term growth objectives. This reinforces our commitment to value creation for all stakeholders.
